Windows

Installation Issues
There are many reasons why installation may fail. This could be due to conflicts with other software, using an unsupported Operating System, the downlo...
Sat, 11 Sep, 2021 at 2:29 PM
Black Clips / Stuck in 1 frame
TABLE OF CONTENTS Known to cause issues: Have been fixed but may cause issues: Some recorders and overlays can stop Medal from being able to record ...
Tue, 14 Nov, 2023 at 8:59 AM
Windows is missing Media Pack
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Wed, 8 Sep, 2021 at 9:45 PM
Medal for Mac
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't l...
Sun, 8 Oct, 2023 at 3:45 AM
Publishing/Upload Issues
Upload issues can be annoying, especially when you really want to show your friends some of your cool clips that you just captured.  We've listed a few...
Sat, 11 Sep, 2021 at 3:35 PM
Weird Textures (Artifacting) in Medal
If your Medal interface resembles this, it's possible that Nvidia's Image Sharpening feature is active. It's worth noting that Image Sharpe...
Sun, 8 Oct, 2023 at 3:55 AM
Audio Issues with iCUE Software
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 28 Jun, 2021 at 2:35 PM
Game Audio Only not working
Game Audio Only is currently an experimental feature. What does an experimental feature mean? An experimental feature is a feature that is still under...
Sun, 8 Oct, 2023 at 3:56 AM
Medal/Game crashing on boot/clip
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we...
Sun, 8 Oct, 2023 at 3:57 AM
Medal is already running but may have become unresponsive
If you are seeing this error, this means that Medal is running 1 or more processes twice which can cause Medal to stop recording. This could happen fo...
Sun, 8 Oct, 2023 at 3:58 AM