Installation Issues

There can be various reasons why installation might fail, such as software conflicts, unsupported operating systems, or corrupted downloads. Below are steps to troubleshoot and resolve common installation issues.

Table of Contents

• Windows Compatibility
• How to Upgrade to 64-bit Windows
• Run MedalSetup.exe as Administrator
• Purge (Reinstall)
• Anti-Virus
• Controlled Folder Access
• Turn Down or Disable UAC
• Old Fixes

Windows Compatibility

Medal only supports 64-bit versions of Windows 7/8/10/11. If you are unsure of which version you are using, follow these steps:

These steps only apply to Windows 7/8/10. For Windows 11, you can skip this step. 

Step 1: Open your Start Menu or Search Bar and type This PC
Step 2: Right-click on This PC and select Properties
Step 3: Under Device specifications, find System type to check if it’s a 32-bit or 64-bit OS

If your system shows 64-bit, proceed with the steps below. If it shows 32-bit, Medal cannot be installed on your machine.

How to Upgrade to 64-bit Windows

To upgrade your system to 64-bit Windows, you must reinstall Windows and select the 64-bit option during installation.

Run MedalSetup.exe as Administrator

Some programs require administrator permissions to install correctly. Follow these steps:

Right-click on MedalSetup.exe and choose Run as administrator.

This step works best when combined with a full reinstall, also known as a Purge.

Purge (Reinstall)

Failed installations may leave behind corrupted files. This commonly happens if you’ve previously installed Medal and it wasn't uninstalled correctly. Learn how to perform a Purge (reinstall).

Anti-Virus

While Medal is whitelisted by most major anti-virus programs, your anti-virus software may still quarantine some files. For assistance, check our anti-virus guides.

Controlled Folder Access

Windows' Controlled Folder Access can sometimes prevent installations or cause issues. Follow this guide to manage Controlled Folder Access for successful installation.

Turn Down or Disable UAC

Windows User Account Controls (UAC) may prevent Medal from installing. To adjust UAC:

Step 1: Open your Start Menu or Search Bar and type UAC. Select Change User Account Control settings
Step 2: Lower the UAC settings to the lowest level to allow Medal to install, then restore settings afterward

Old Fixes

If the newer methods didn’t work, consider trying these older solutions:

Location (VPN)

If your region or ISP blocks access to certain websites, you may need to use a VPN. We recommend:

• PrivateInternetAccess (Paid VPN)
• ExpressVPN (Paid VPN)
• ProtonVPN (Free VPN)
• TunnelBear (Free VPN)

Change Your DNS

Sometimes your ISP’s DNS can block access to certain sites. Follow these steps to change your DNS settings:

Step 1: Open Control Panel and select Network and Sharing Centre
Step 2: Select Change adapter settings
Step 3: Right-click on your network adapter, select Properties
Step 4: In the Networking tab, select Internet Protocol Version 4 (TCP/IPv4), then click Properties
Step 5: Choose Use the following DNS server addresses, and enter one of the trusted DNS addresses below:

Trusted DNS Servers:

• Google Public DNS:
  IPv4: 8.8.8.8, 8.8.4.4
  IPv6: 2001:4860:4860::8888, 2001:4860:4860::8844
• Cloudflare:
  IPv4: 1.1.1.1, 1.0.0.1
  IPv6: 2606:4700:4700::1111, 2606:4700:4700::1001

If none of the above methods resolve your issue, please contact us for further assistance.