Restart Medal

Session Expired or Medal Unresponsive

• "Your session has expired, and you will experience issues until you restart Medal." Restart Medal
• "Medal is already running but may have become unresponsive. If you are experiencing issues, try restarting." Fix Unresponsive Medal App

Update or re-install Required

Software Updates Needed

• "To ensure your app has the latest stable version, click here to learn how to manually update Medal."
• "An update to Microsoft .NET Framework is required to start recording." Update .NET Framework
• "Windows is missing Windows Media Pack. Please install to start recording." Install Windows Media Pack
• You can also try purging Medal for a clean installation.

Repair or Administrative Action

• "Necessary files to record are missing from your computer or are inaccessible. Please run Repair Mode or run as Administrator." Run Medal in Repair Mode
• "Something went wrong! Please run Repair Mode or contact support." Contact Medal Support

Disk Space Management

• "Recording is disabled, clear up space on disk to continue recording." Freeing Up Disk Space
• "Your disk storage is full, clear space for Medal to continue operating normally." Manage Disk Storage

Permission and Access Issues

• "Medal requires your permission to start recording." Granting Recording Permissions
• "Windows Controlled Folder Access is enabled and will cause major issues unless you allow Medal as an app." Configure Controlled Folder Access

Technical Failures and Encoding Issues

• "Uh oh! Looks like we're having trouble uploading your clip! Check to make sure your post meets our Community Standards and try uploading again." Troubleshoot Upload Issues
• "Medal had to use CPU encoding for recording." Fix Encoding Issues

Server or API Problems

• "We're currently experiencing server issues. Things might not work as expected." Medal Server Status

If you are still running into issues, please reach out to our Support team by making a ticket!