Checkered Video: AMD Drivers Are Outdated

Are you seeing a checkered pattern when you try to play or record clips on Medal? This issue is often caused by outdated AMD drivers. Follow these steps to update your drivers and resolve the checkered clips problem.

TABLE OF CONTENTS

• Example of the Checkered Video Issue
• Step-by-Step Guide to Update AMD Drivers
  • Step 1: Identify Your AMD Graphics Card
  • Step 2: Download the Latest Drivers
  • Step 3: Install the Drivers
  • Step 4: Verify the Update
  • Step 5: Test Your Video Playback
• Troubleshooting Tips

Example of the Checkered Clip/Video Issue

Step-by-Step Guide to Update AMD Drivers

Step 1: Identify Your AMD Graphics Card

1. Open Device Manager
   • Press Windows Key + X and select Device Manager.
2. Locate Display Adapters
   • Expand the Display adapters section.
   • Note down the name of your AMD graphics card.

Step 2: Download the Latest Drivers

1. Check Updates: Open up the 'AMD Radeon' software, and click 'Updates'.
   • Open up the AMD Software: From the Home tab click on the Install option where the DRIVER & SOFTWARE tab is located. [note that UI the might be different depending on your version]
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2. Manual update.
   • Go to the AMD Drivers and Support page.
   
   

Step 3: Install the Drivers

1. Download the Driver Installer
   • Download the appropriate driver package for your operating system.
2. Run the Installer
   • Open the downloaded file and follow the on-screen instructions.
   • Restart your computer once the installation is complete.

Step 4: Verify the Update

1. Check Driver Version
   • Open the AMD Radeon Software.
   • Go to System > Software & Driver.
   • Verify that the driver version matches the one you downloaded.

Step 5: Test Your Video Playback

1. Open Medal and Play a Clip
   • Open Medal and try to play or record a clip.
   • The checkered video issue should be resolved.

Troubleshooting Tips

• Clean Install: If the issue persists, try performing a clean install of the drivers. Use the AMD Cleanup Utility to remove old driver versions before reinstalling.
• Check for Windows Updates: Ensure your operating system is up to date as this can also impact driver performance.
• Hardware Issues: If updating drivers doesn't help, there may be a hardware issue. Consider consulting a professional technician.

If you are still having an issue with corrupt clips, please submit a ticket here for assistance.