If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you. 

Potential Quick Fix:


Delete cache data

  • Open 'Developer Tools'
    • Press CTRL ALT i
    • Or right-click Medal in the system tray and choose Developer Tools
    • It should look something like this.


  • Clear Site Data
    • Click the little arrow next to Network
    • Choose Application
    • Select Clear Storage
    • Click Clear Site Data


  • Restart Medal
    • Right-click on Medal in your 'System Tray' and click 'Quit'.
    • Reopen Medal
  • Try to play your video again

Update Your Graphics Drivers:


Updating your drivers

  • Type Device Managerinto your Windows search box
    • If that's not working go to My Computer and right-click on it
    • Select Manage
    • Select Device Manager
  • Double-click on Display Adapters
  • Right-click on your graphics driver and click Update Driver
  • Select Search automatically for updated driver software.
    • Windows should detect your Graphics Card and find its latest driver
  • Restart your PC. Windows will reinstall the driver.
  • Try to play your video again.

 

Disable Hardware Acceleration:


Disable Hardware Acceleration in Medal

  • Go to Settings
  • Select General


  • Click the toggle on Hardware Acceleration to disable it 
    Restart Medal
    • Right-click on Medal in your 'System Tray' and click 'Quit'.
      system_tray.png 
    • Reopen Medal
  • Try to play your video again


Hardware Troubleshooting:

  • Type Settingsinto your Windows search box
    • If that's not working right-click on your Windows Icon
    • Select Settings
  • Click on Update & Security
  • Click on Troubleshoot
  • Click on Hardware and Devices
    Run the troubleshooter


 

That's it! If you are still experiencing issues with sound not working in your clips please open up a New Support Ticket so we can help you out!