How to purge Medal for a clean Installation

TABLE OF CONTENTS

• How to Fully Purge Medal for a Clean Installation
• Step 1: Check Which Library Version You Have
• Step 2: Back Up Your Clips
  • New Library Users
  • Old Library Users
• Step 3: Uninstall Medal
• Step 4: Remove Remaining Files
• Step 5: Restart Your PC
• Step 6: Reinstall Medal
• Step 7: Restore Your Backup (If Needed)
• Important Notes

How to Fully Purge Medal for a Clean Installation

If you're experiencing issues with Medal (such as clips not saving, the app not opening, or general instability), performing a clean purge can help resolve these problems.

Before proceeding, it’s very important to back up your clips properly, as the steps differ depending on which version of the Library you are using.

Step 1: Check Which Library Version You Have

1. Press Windows Key + R

2. Type: %APPDATA%\Medal

3. Press Enter

Now look inside the folder:

• If you see a file named medal-{userID}.db (for example: medal-12345678.db)
  • You are using the new Library
    
    

• If you do not see this file

  • You are using the old Library

? Note: If you’ve used multiple accounts on the same PC, you may see multiple medal-{userID}.db files. The {userID} is just a number.

Step 2: Back Up Your Clips

New Library Users

If you found a medal-{userID}.db file, you must back up:

• All medal-{userID}.db files
• The clips.json file

? Save these files somewhere safe (e.g., Desktop or external storage).

⚠️ Even though the new system primarily uses the .db file, please back up both .db and clips.json during this transition period.

Old Library Users

If you did NOT find a medal-{userID}.db file, back up instead:

1. Go to: %APPDATA%\Medal\store
2. Copy the clips.json file

3. Save it somewhere safe

Step 3: Uninstall Medal

1. Close Medal completely

2. Open Control Panel → Programs → Uninstall a program

3. Uninstall Medal

Step 4: Remove Remaining Files

After uninstalling:

1. Press Windows Key + R

2. Delete the following folders if they exist:

   • %APPDATA%\Medal
   • %LOCALAPPDATA%\Medal
   • %LOCALAPPDATA%\Programs\Medal


Step 5: Restart Your PC

Restarting ensures all leftover files and processes are cleared.

Step 6: Reinstall Medal

Download and install the latest version of Medal.

You can download it here: https://medal.tv/download

Step 7: Restore Your Backup (If Needed)

After reinstalling:

• Copy your backed-up files back into:
  • %APPDATA%\Medal

Important Notes

• Always back up your files before purging

• If your clips are already uploaded, they are safe

• Local clips that are not backed up may be permanently lost if not backed up properly!

If you’re unsure which files to back up or run into issues, feel free to reach out to support.