Privacy Requests (DSAR) – Access, Delete, or Manage Your Data

At Medal.tv, we’re committed to giving you control over your personal data. This article explains your privacy rights and how to submit a request.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data – Request confirmation of whether we process your personal data and receive a copy
• Correct your data – Update inaccurate or incomplete information
• Delete your data – Request deletion of your personal data (this may require account deletion)
• Receive your data (portability) – Obtain your data in a structured, commonly used format
• Restrict or object to processing – Limit or object to certain uses of your data
• Withdraw consent – Where processing is based on your consent
• Opt out of certain uses – Including targeted advertising or data sharing, where applicable
• Non-discrimination – You will not be treated differently for exercising your rights

These rights are available under laws such as the GDPR (EU/UK) and U.S. state privacy laws (e.g., California, Virginia, Colorado, and others). The exact scope of your rights may vary by location.

What Data We Process

We may process the following categories of personal data:

• Account information (e.g., username, email, profile details)
• User-generated content (e.g., clips, recordings, messages, metadata)
• Device and usage data (e.g., IP address, device type, logs)
• Communications (e.g., support requests, feedback)

We use this data to provide, maintain, improve, and secure our Services.

How to Submit a Request

You can submit a privacy request by:

• Email: privacy@medal.tv
  Subject line: Exercising Privacy Right
• Support: Submit a request through our Help Center

Please include:

• Your account email or username
• The type of request (e.g., access, deletion, correction)
• Any details that help us process your request

Identity Verification

To protect your data, we may need to verify your identity before fulfilling your request.

This may include:

• Confirming your email address
• Verifying account ownership
• Requesting additional information if necessary

We only request the minimum information required for verification.

Response Timing

We aim to respond:

• Within 30 days for most requests
• Within 60 days for complex or multiple requests

If we need more time, we will notify you.

When We May Decline or Limit a Request

We may decline or limit a request where permitted by law, including if:

• We are required to retain the data for legal or compliance reasons
• Fulfilling the request would impact the rights or safety of others
• The request is excessive, repetitive, or unfounded
• The request involves protected information (e.g., security-sensitive data)

For deletion requests:

• Deleting personal data may require deleting your account
• Some data may be retained for legal, security, or fraud prevention purposes

Appeals (U.S. Residents)

If your request is denied, you may have the right to appeal our decision.

We will provide instructions on how to appeal in our response.

Managing Your Data

You can also manage certain data directly:

• Update your account information in your profile settings
• Unsubscribe from marketing emails using the link in emails
• Adjust privacy settings in the app (where available)

Contact Us

If you have questions or want to exercise your rights:

privacy@medal.tv

For more details, please review our Privacy Policy.