If you're experiencing an issue with Medal on Android not recording properly or the Medal record button disappearing, follow the steps below until the team is able to find a workaround.
Follow the steps to enable Medal to clip on your Mobile device.
FAQ: This is a workaround also for Xiaomi / Redmi devices to work with Medal:
| On your device go to your home screen/app drawer and locate the Medal application. |  |
Long press the Medal Icon until you get a window pop up with three options and tap App info.
|  |
| Tap Force Stop on the bottom of the screen, and then tap Okay on the new pop-up |   |
| Tap on Other Permissions |  |
| You will need to allow two permissions here. Show on Lock Screen and Display pop-up windows while running in the background Tap on the permissions to open a new pop-up |  |
| For both permissions, set them to Always allow |  |
| Launch Medal and you should see a notification from Medal saying Ready to Record |  |
| Launch a game and Medal should prompt you for permissions to begin recording. Tap Start now to allow Medal to clip your gameplay |  |
If you are still having an issue, please submit a ticket here for assistance.
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