How to Delete Your Medal Account

We are sad that you want to delete your account.

We recommend keeping your account to hold onto your username. Medal cannot guarantee that the username you want will be available if you decide to return, and we unfortunately cannot accommodate username requests.

If you wish to continue with account deletion, you can do this on our website, desktop, and mobile applications.

TABLE OF CONTENTS

• Desktop and Website
• Android
• iOS

Note: Account deletion takes 14 days to complete. If you decide you want to cancel account deletion, please contact support before account deletion completes. Once an account is deleted,  your clips cannot be recovered. We recommend downloading all your clips before proceeding with account deletion.

Also note: During the deletion process, any social connections and email address connected to the account cannot be reused on a new Medal account.

What happens to your information once you delete your account If you do not cancel your account deletion request during the 14 day period, all information associated with your account is permanently deleted when the process completes.

Desktop and Website

Head to https://medal.tv and log into your account. Click on your Profile Picture and select Settings. For the Desktop app, go to Settings > Account.
Next hit the Delete Account button.
Follow the prompt on screen to confirm account deletion.

Once you have completed the steps above, you will be logged out of your account and your account will be permanently deleted.

Android

Tap your Profile Picture in the bottom right of the app.
Tap Settings from the top right.
Tap Profile Settings at the top of the page.
Scroll down to the bottom of the page and tap the Delete Account button.
Tap Delete Account again to confirm.

Once you have completed the steps above, you will be logged out of your account and your account will be permanently deleted.

iOS

Tap your Profile Picture in the top left of the app.
Tap Settings from the pop-out menu.
Scroll down to the bottom of the page and tap the Delete Account button.

Once you have completed the steps above, you will be logged out of your account and your account will be permanently deleted.