Many of our most common solutions can be found in our Knowledgebase.
- You can find our Solutions page by Clicking Here
- You can find our Desktop FAQ by Clicking Here
- You can find our Desktop Known issues by Clicking Here
If none of the solutions above helped resolve your issue, please open a ticket on the same page here or by Clicking Here
Please fill out the form and add as much information as possible, this will help us diagnose and resolve your issue. (Please note: you should receive a response within 24 - 48 hours.)
Support by Discord:
Join our discord here: https://medal.tv/discord
After joining please, visit our #rules-and-links for server rules and visit #choose-roles to gain access to support channels:
(Example: How do I record with Medal? > #desktop-support)
(Please note: you should receive a response within 24 hours) or you may also Tag @VonGrimm#6072, @Szenylith#0070, and @Fusromandah#0412 for support.
Support on Twitter:
Please contact us via Direct Message or @MedalTVSupport with your questions.
Follow us on Social Media to see what we're up too!
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Approved Media Assets here: http://bit.ly/MedalPartnerMedia