If you are encoutering this issue, check Windows Update for any updates.


To do this:

  • Open up your Windows Search and type Updates.
  • Click on Check for Updates


  • Next, click the Check for updates button
    • If Windows finds any updates, it will either automatically begin downloading and installing the updates or it will prompt you to take action.


  • If any updates are available, allow Windows to download and install them

  • Restart your PC once updates are installed
  • Restart Medal and Repair


If no updates are available and you are still getting the error message, please create a ticket and send us your Medal Logs