My clips are missing or corrupted!

Modified on Wed, 08 May 2024 at 06:15 PM

Discover the keys to preventing corrupt clips on Medal.TV with our concise troubleshooting guide. While we may not be able to recover lost clips, this guide equips you with essential insights to safeguard your future recordings. Dive in to ensure your memorable moments are seamlessly captured and preserved on Medal.TV.


Refresh Medal

Refreshing the Medal app can potentially help with loading corrupt clips due to a variety of reasons. When you refresh the app, it often clears temporary data, cache, and any glitches that may be hindering the proper loading of clips. 

  1. While Medal is the active window, press Ctrl + R and wait for Medal to reload.
  2. Once Medal has reloaded, check your clips again to see if are now working.

Check your Clips Folder

One crucial aspect is checking the local files for your clips. This step not only verifies data integrity but also serves as a potential backup, offering you more control over your media storage. 

  1. Right-click the clip, Open File Location, and see if your video is in your Clips folder.
  2. If you are unable to play the file, it is in fact corrupt and we won't be able to restore it. Please follow the steps below to prevent this from happening to future clips. 

Send your Medal Logs

By sharing this detailed information with Medal's support team, you contribute to a collaborative debugging process that not only addresses individual issues but also aids in continuous platform improvement. Learn how to send in your recorder logs and be an integral part of enhancing the Medal.TV experience for yourself and fellow users. 

  1. Click on the Help button. 
  2. In the Upload Logs section, click on Scan For Logs.
  3. Type in a short description regarding your issue and hit Send Logs.

Repair Your Medal App

Repairing your Medal app can be beneficial for addressing various issues because it involves fixing potential software glitches, restoring corrupted files, and ensuring that the application is in a healthy and functional state. 

  1. Click on the Help button then navigate to the Self Help section. There will be an option to Run Repair Mode, this can be done by hitting Start Repair. 

Enable Early Access

It's important to note that while Early Access can offer benefits, users should be aware that they might encounter some issues or bugs as part of the testing process. However, for those willing to contribute to the development process and gain early access to improvements, trying out Early Access mode can be a proactive and rewarding approach. 

  1. Click on the Help button then navigate to the What's New section. There will be an option to Switch to Early Access to try new features first, this can be done by clicking on Go To Early Access  

If you are still having an issue with corrupt clips, please submit a ticket here for assistance.  

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