If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem.
TABLE OF CONTENTS
- No Game Detected
- F8/Hotkey isn't working
- None of these helped. What next?
No Game Detected
Medal will show you which game you are playing in the top left of the title bar where your Online status is located.
If you do not see a game listed in your Status while you have a game running, follow the steps below:
Check Supported Games list
Medal natively supports thousands of games. Most well known games should be detected automatically by Medal.
If you are unsure if a game is supported by Medal or not, you can see our Supported Games list by going to Settings > Games and use the Search box to search for your game.
If the game appears in the list, follow the next steps to help try and resolve your issue.
If your game does not appear in the list, click here for next steps
Start Medal as Administrator
Some games may require Medal to run as administrator in order for Medal to detect and start recording your game.
Check your anti-virus
Medal is whitelisted by most major Anti-Virus software, but Medal can still be flagged as a false positive.
Check Controlled Folder Access
Controlled folder access is a Windows security systems which prevents most programs from writing information to protected folders.
Some files that Medal uses may have become corrupted or missing during installation or an update.
Restart your PC
In some cases, Windows may misbehave and prevent programs from working correctly. This is especially common if you have not restarted your PC for some time.
None of these worked!
If none of the above solutions worked, please contact support!
If you are playing a game that Medal doesn't currently support, you can add the game to Medal to begin clipping right away!
F8/Hotkey isn't working
If your game is detected by Medal, but Medal is not taking clips/recording, try these solutions: