Check through this list to see what steps you can try:


Turn on Vsync or change Encoder option

If your game is running smoothly with little to no FPS lost and you are using the GPU encoder option, the issue may be that your game is using too much of your system resources, starving Medal of the resources it needs to effectively create good quality clips.

By design, we want to impact your gameplay sessions as little as possible and therefore do not try to take the resources by force.

Lowering your FPS cap or turning on Vsync may help allow Medal to get the resources it needs.


If turning on Vsync is not a good option for you, you can change your encoder option to use the CPU instead of the GPU.

You can do this by going to Settings > Clips, scroll down to Advanced Settings and changing your encoder option.



Update Graphics Drivers


For Nvidia, load up 'Nvidia GeForce Experience', click on the Drivers tab and click 'Check For Updates'.


For AMD, open up the 'AMD Radeon' software, and click 'Updates'.


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Turn off any recorders

  • Microsoft's Game DVR is turned on by default. This could cause some serious lag. Here is a guide to turning it off - How to disable Microsoft Game DVR
  • Check to make sure you don't have any other downloaded recorder running. (Nvidia ShadowPlay, AMD Relive, OBS etc.)


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Turn off Windows Game Mode

We also have an option in Medal that disables Game Mode. You can learn more about the option and what Game Mode is here: What is Windows Game Mode


If you want a permanent solution to turning off Game Mode, follow the steps below:


  • Open your Start Bar and search for 'Game Mode Settings'. A new pop up window will appear. 


  • Make sure Game Mode is disabled by clicking on the toggle button.


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Check your System Resources

  • You may also want to check Task Manager for any programs that are using your system's resources. Press Ctrl + Shift + Esc, click on 'More details' if you haven't before, and look for any programs that have a high percentage (You can click on CPU/Memory/GPU to arrange them by % amount).


If you find software that is using a high % of your system resources, click on the program and then click 'End Task' on the bottom right hand corner. (If you are unsure of how to use Task Manager, skip this step and follow the next step)

  • Check your Windows Start Bar and System Tray for any programs you are not using. These could be using your systems resources. Applications like Google Chrome use a lot of system resources which can cause choppy clips. 


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Game Settings

  • Lower your games graphic settings. Higher demanding games like GTA V, Fallout 4, Battlefield 5 etc, require a lot of resources. Turning down your graphics settings in game may help with reducing choppy videos.
  • If you have downloaded any mods for your game, they could be using a lot of resources. Shutting down game mods may help improve clip performance.


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Repair


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Advanced Diagnostic:

These suggestions are for those with custom PC builds with SLI/Crossfire builds and over-clocks.

  • If you're using an SLI/Crossfire build, it has been known to cause choppy clips. Disabling SLI/Crossfire may prevent lost frames.
  • If you have over-clocked your system, this could potentially cause choppy clips. Try tuning down your clocks a bit.


For personal troubleshooting, we recommend trying things like disabling any program you think may interfere. The more system resources that Medal has available to it, the smoother the clip may end up.


If you're still unable to figure out why your videos are choppy, please to let us know by sending us a ticket.


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