Are you experiencing audio-related problems in your Medal clips? In many cases, the root cause can be attributed to undetected audio sources. To resolve this issue, we've prepared a comprehensive guide to help you verify and configure your sources and devices correctly within the Medal application.

TABLE OF CONTENTS

• Recording Options
• Setting up your audio sources
• Setting up your microphone

Recording Options

We have custom presets for certain instances when it comes to capturing different audio streams. Sometimes you will want to capture all audio, while other times you will only want game audio.

1. To select your preferred audio preference, go to Settings followed by Audio & Cameras. Towards the top of the page, you will see an option for 3 different recording options. Select the recording option you will want to use for your clips.
2. At the bottom, there will be a toggle for Separate Game and Voice Tracks. This will allow you to separate your microphone and headphone volume in the editor. This has to be done before recording clips if you want to see the option in the editor. Once you have recorded a clip, go ahead and open it in the editor. There will be 2 volume bars for the specified audio track.

Setting up your audio sources

Setting the correct output devices in Medal is essential for capturing the correct streams of audio while you are gaming.

1. Navigate to your Audio & Camera settings in Medal. To get here, click on Settings > Audio & Camera. From here, scroll down a bit, and you should see a section for Audio Output Sources. Click on the dropdown and select either one, or multiple sound devices for your audio captures. Note: Some headsets, like the Astro A40 TR with MixAmp, separate game audio and voice chat into different channels. Ensure both channels are selected if using such a headset.
2. You will also see the Output Volume bar, which controls the volume at which your audio will be recorded.
3. If you are having trouble capturing Discord voice chat, you may need to change your output device settings. As noted in this Medal support article, if your output setting is set to "Auto," it will catch whatever the Windows default is. You may need to manually change your output devices or turn on "Record all PC audio" to capture all audio sources correctly.

Setting up your microphone

1. To set up your microphone, head to Settings > Audio & Camera. Ensure Microphone Input is toggled on so that Medal can capture your microphone in-game.
2. In the dropdown, select your headset or microphone you want to use to capture your voice. Adjust your Input Volume using the slider below; this will be the volume of your voice in your clips.
3. If you need to test your microphone, you can do so by using the Mic Test in Medal. Click on Start Test and try talking into your mic; the bars should light up as you talk!

You cannot do a mic test while in a game! Please close your game before trying the mic test!

If you have set up the correct devices and are still not getting any audio in your clips, please contact Support.