Windows

Black Clips / Black Screen
TABLE OF CONTENTS Known to cause issues: Have been fixed but may cause issues: Some recorders and overlays can stop Medal from being able to record ...
Tue, 7 Sep, 2021 at 2:46 PM
Windows is missing Media Pack
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Wed, 8 Sep, 2021 at 6:45 PM
Medal for Mac
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't...
Sun, 25 Jul, 2021 at 5:20 AM
Publishing/Upload Issues
Upload issues can be annoying, especially when you really want to show your friends some of your cool clips that you just captured.  We've listed a fe...
Sat, 11 Sep, 2021 at 12:35 PM
Weird Textures (Artifacting) in Medal
If Medal looks something like this, you may have Nvidia's Image Sharpening enabled. Image Sharpening has been known to affect some programs in weird...
Sun, 5 Sep, 2021 at 1:04 PM
Audio Issues with iCUE Software
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 28 Jun, 2021 at 11:35 AM
Game Audio Only not working
Game Audio Only is currently an experimental feature. What does an experimental feature mean? An experimental feature is a feature that is still under...
Thu, 9 Sep, 2021 at 8:35 AM
Medal/Game crashing on boot/clip
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we st...
Sun, 30 May, 2021 at 9:42 AM
Medal is already running but may have become unresponsive
If you are seeing this error, this means that Medal is running 1 or more processes twice which can cause Medal to stop recording. This could happen fo...
Fri, 6 Nov, 2020 at 11:13 AM