Windows

Installation Issues
There are many reasons why installation may fail. This could be due to conflicts with other software, using an unsupported Operating System, the downlo...
Sat, 11 Sep, 2021 at 11:29 AM
Black Clips / Black Screen
TABLE OF CONTENTS Known to cause issues: Have been fixed but may cause issues: Some recorders and overlays can stop Medal from being able to record ...
Tue, 7 Sep, 2021 at 2:46 PM
Windows is missing Media Pack
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Wed, 8 Sep, 2021 at 6:45 PM
Medal for Mac
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't...
Sun, 25 Jul, 2021 at 5:20 AM
Publishing/Upload Issues
Upload issues can be annoying, especially when you really want to show your friends some of your cool clips that you just captured.  We've listed a fe...
Sat, 11 Sep, 2021 at 12:35 PM
Weird Textures (Artifacting) in Medal
If Medal looks something like this, you may have Nvidia's Image Sharpening enabled. Image Sharpening has been known to affect some programs in weird...
Tue, 21 Sep, 2021 at 1:08 PM
Audio Issues with iCUE Software
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 28 Jun, 2021 at 11:35 AM
Game Audio Only not working
Game Audio Only is currently an experimental feature. What does an experimental feature mean? An experimental feature is a feature that is still under...
Thu, 9 Sep, 2021 at 8:35 AM
Medal/Game crashing on boot/clip
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we st...
Mon, 15 Nov, 2021 at 6:23 AM
Medal is already running but may have become unresponsive
If you are seeing this error, this means that Medal is running 1 or more processes twice which can cause Medal to stop recording. This could happen fo...
Fri, 6 Nov, 2020 at 11:13 AM