Windows

Green Clips / Green Video
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you.  De...
Mon, 17 Feb, 2020 at 9:15 AM
Installation Issues
There are far too many reasons why a user could experience an issue with installation to break it all down here. BUT, I will do my best to help resolve the ...
Sat, 9 May, 2020 at 1:31 PM
Black Clips / Black Screen
Some recorders and overlays can stop Medal from being able to record your gameplay. Make sure these programs are not running while using Medal: Known t...
Fri, 8 Jan, 2021 at 11:12 AM
Windows is missing Media Pack
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Sun, 17 Jan, 2021 at 7:10 AM
Medal for Mac
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't...
Wed, 8 Jul, 2020 at 7:12 AM
Publishing/Upload Issues
Comcast / Xfinity We have narrowed down the majority of upload issues to Comcast / xfinity internet. It appears there is a new feature they have called &qu...
Mon, 24 Feb, 2020 at 4:22 PM
Weird Textures (Artifacting) in Medal
If your Medal program looks something like this, you may have Nvidia's Image Sharpening enabled. Image Sharpening has been known to affect some pro...
Tue, 27 Apr, 2021 at 11:26 AM
Audio Issues with iCUE Software
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 26 Oct, 2020 at 7:54 AM
Game Audio Only not working
Game Audio Only is currently an experimental feature. What does an experimental feature mean? An experimental feature is a feature that is still under...
Sat, 6 Mar, 2021 at 1:12 PM
Game crashing on boot/clip
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we st...
Sat, 21 Nov, 2020 at 4:17 AM