Known Issues

Known Issues Updated - March 18th
Please update your desktop app to Early access, as some of the issues have already been fixed in that version.  To update to Early Access, please do the...
Wed, 18 Mar, 2020 at 8:13 PM
My clips are missing or corrupted!
UPDATE: We have identified an issue when using GPU as the encoder option. While we are working on a fix for this, please change your encoder option to CPU b...
Mon, 28 Oct, 2019 at 9:40 AM
No Game Detected / F8 isn't working!
If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. Table of Contents: No Game Dete...
Wed, 9 Oct, 2019 at 1:11 PM
My clips don't have sound!
Medal currently uses your primary playback device set in Windows to capture sound. If your games are playing through a device other than the primary device...
Thu, 5 Dec, 2019 at 6:37 AM
Pixelated or Static Videos
Pixelated or Static Videos look like this:We know that this 'pixelated' issue sometimes can happen with some Nvidia cards and Intel Chipsets; espe...
Wed, 2 Oct, 2019 at 6:27 AM
Overlay Issues
If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7 Windows 10 Solutions Not Working ...
Mon, 17 Feb, 2020 at 9:13 AM
Low Framerate or Choppy Clips
Check through this list to see what steps you can try: Turn on Vsync or change Encoder option Update Graphics Drivers Turn off any recorders Turn off W...
Thu, 19 Mar, 2020 at 9:19 PM
Sped Up Clips
Problem: Clips are being sped up faster than the gameplay. In most cases, the 'speed up' bug comes from too many system resources being used....
Mon, 17 Feb, 2020 at 9:14 AM
Something went wrong! Please run repair mode
If you are encoutering this issue, check Windows Update for any updates. To do this: Open up your Windows Search and type Updates. Click on Check f...
Wed, 6 Nov, 2019 at 7:26 PM
Green Clips / Green Video
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you.  De...
Mon, 17 Feb, 2020 at 9:15 AM