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FAQ

Stream Deck with Medal
Creating clips using your Stream Deck has never been easier! Here is how to set up your Stream Deck to clip with Medal: Open up your Stream Deck so...
Sat, 9 May, 2020 at 1:16 PM
What is Windows Game Mode
Windows Game Mode Game Mode was made by Windows to 'optimize' games when they're played in full-screen. It's supposed to help your a...
Mon, 17 Feb, 2020 at 9:10 AM
Windows 10: Unauthorized changes blocked
If you have Controlled folder access enabled, you may have run into this error when creating a clip: You can stop Windows from blocking Medal by foll...
Mon, 23 Mar, 2020 at 2:44 AM
How to Send Medal Logs
In order for our team to further investigate technical issues, we'll need to see the log files that your Medal app creates. Here are the instructions o...
Wed, 2 Oct, 2019 at 6:21 AM
Missed a moment? Not a problem. Clip it from your replay system!
Almost all major games have replay systems* built-in that you can use to capture clips with Medal, so you never have to worry about missing that insane mome...
Wed, 5 Feb, 2020 at 8:07 PM
Medal on Multiple Users
When Medal is running on multiple Windows users, it will not function properly. Please log out of any other accounts you may have open while running Medal.  
Mon, 7 Oct, 2019 at 12:06 PM
Author Watermarks on Medal
As a creator, you can enable author watermarks on clips. Watermarks are there for 2 reasons: 1) Protect content from our creators from being copied all ...
Mon, 17 Feb, 2020 at 9:11 AM
Windows: How to Uninstall Medal
We are sad to hear that you would like to uninstall if there is any feedback for us on how to improve Medal please let us know.  **Please note: once y...
Thu, 19 Dec, 2019 at 7:22 PM
Creator Metrics Alpha FAQ
Table of Contents Introduction Explaining Every Chart Vocabulary Time Switching & Interactive World View Unique Views by Platform Clip Length B...
Sun, 3 May, 2020 at 1:16 PM