FAQ

Getting started with Medal
Medal will begin recording as soon as it detects the game started. You will see in the top right hand corner when Medal is ready to start clipping. ...
Thu, 14 Nov, 2019 at 9:43 AM
How to download Medal Clips
Table of Contents: Medal Desktop Published Clips Google Chrome Firefox/Microsoft Edge Unpublished Clips Medal Mobile Medal Website Medal Deskt...
Mon, 17 Feb, 2020 at 9:09 AM
Sync Mobile to Desktop / Re-Sync
From your Medal Desktop App: 1. Click on Sync. This will be over the settings button on your Medal Desktop App.   2. Click on unlock The Full ...
Wed, 9 Oct, 2019 at 4:55 AM
How to Repair Medal
If you are experiencing the following issues: F8/hotkey not working, corrupted clips, not picking up your game or other issues, please try to Repair Medal. ...
Mon, 7 Oct, 2019 at 12:03 PM
How to disable Windows Game DVR
Windows Game DVR may be on by default and can cause some issues with Medal.  Such problems can be: Clips may be a black screen Some games may crash w...
Wed, 9 Oct, 2019 at 1:03 PM
Running Medal as Administrator
Sometimes Medal needs extra permissions from your computer in order to run properly. You can run Medal as admin by right-clicking the Medal.exe shortcut and...
Mon, 17 Feb, 2020 at 9:09 AM
Purging Medal for a clean Installation
A full purge means deleting everything on your computer that has anything to do with Medal. If you have any clips you haven't published, we need to...
Wed, 2 Oct, 2019 at 6:20 AM
Stream Deck with Medal
Creating clips using your Stream Deck has never been easier! Here is how to set up your Stream Deck to clip with Medal: Open up your Stream Deck so...
Mon, 17 Feb, 2020 at 9:10 AM
What is Windows Game Mode
Windows Game Mode Game Mode was made by Windows to 'optimize' games when they're played in full-screen. It's supposed to help your a...
Mon, 17 Feb, 2020 at 9:10 AM
Windows 10: Unauthorized changes blocked
If you have Controlled folder access enabled, you may have run into this error when creating a clip: You can stop Windows from blocking Medal by foll...
Mon, 23 Mar, 2020 at 2:44 AM