How to whitelist Medal in TotalAV

Modified on Wed, 08 May 2024 at 04:40 PM

Learn how to ensure uninterrupted Medal usage by excluding it from TotalAV anti-virus scans. Follow these simple steps to optimize your gaming experience without interference from security software.

First off, we need to restore the file that was blocked.
Highlight over the top icon on the left and select Quarantine.
Find MedalEncoder.exe, check the tick box to select it and click Restore Selected.
A pop up will appear. Select the Restore button.
Now we are going to exclude Medal. Click on the Cog Wheel to go to the Settings
Select the Antivirus Scans tab and then select Add next to Excluded folders
In the file path, type %localappdata%\Medal, then click Select Folder. 
Follow the previous 2 steps again for the Real-time Protection tab.

If you are still having an issue, please submit a ticket here for assistance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article