i downloaded medal today and i tried to clip but the game wasnt capturing, the game in question is "roblox" and it doesnt work, i tried asking ai assistent it havent worked, roblox IS open and i dont know what to do.
Also for roblox i use extension "fishstrap"
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Washington Neto posted
1 day ago
AdminBest Answer
Are you using any anti-virus software on your PC? Sounds like Medal's files have been blocked locally after they have been downloaded into your PC.
Sometimes new updates on the antivirus list of programs can cause issues. You may want to first add a Folder Exception to it.
i downloaded medal today and i tried to clip but the game wasnt capturing, the game in question is "roblox" and it doesnt work, i tried asking ai assistent it havent worked, roblox IS open and i dont know what to do.
Also for roblox i use extension "fishstrap"
0 Votes
Washington Neto posted 1 day ago Admin Best Answer
Are you using any anti-virus software on your PC? Sounds like Medal's files have been blocked locally after they have been downloaded into your PC.
Sometimes new updates on the antivirus list of programs can cause issues. You may want to first add a Folder Exception to it.
Check out this link and try to whitelist it even if it's not detected on the protection history. You can skip some steps if you don't find it and go to add the folder section. https://support.medal.tv/support/solutions/articles/48001166446-how-to-whitelist-medal-in-your-anti-virus
We are not recommending you to completely disabling the antivirus, just to set an Exception to Medal so it can update itself properly.
After whitelisting the Install folder, try forcing a repair on Medal and see if that helps:
Click on the "?" icon to get to Help & Support
Click on Start Repair and wait for Medal to redownload.
Let us know your results!
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1 Comments
Washington Neto posted 1 day ago Admin Answer
Are you using any anti-virus software on your PC? Sounds like Medal's files have been blocked locally after they have been downloaded into your PC.
Sometimes new updates on the antivirus list of programs can cause issues. You may want to first add a Folder Exception to it.
Check out this link and try to whitelist it even if it's not detected on the protection history. You can skip some steps if you don't find it and go to add the folder section. https://support.medal.tv/support/solutions/articles/48001166446-how-to-whitelist-medal-in-your-anti-virus
We are not recommending you to completely disabling the antivirus, just to set an Exception to Medal so it can update itself properly.
After whitelisting the Install folder, try forcing a repair on Medal and see if that helps:
Click on the "?" icon to get to Help & Support
Click on Start Repair and wait for Medal to redownload.
Let us know your results!
0 Votes
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