Bug install

Posted about 1 month ago by Mathis Alves

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Mathis Alves

hello, I'm having a problem installing Medal. I watched 2 videos to reinstall it but I can't do it. Can you help me?

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Lee B

Lee B posted 27 days ago Admin

Do you encounter any errors? If so, please restart your computer and try reinstalling again. If it's still the same,  You may need to purge Medal for a clean installation. It seems that Medal may have some files that are not working properly: It is very important to follow these instructions on the article or video. Once you purge the app, restart your PC, and then install the app again!

You can watch this video for instructions: https://www.youtube.com/watch?v=Yqehy5NK5Jg

Or you can follow this article: https://support.medal.tv/en/support/solutions/articles/48000922105-how-to-purge-medal-for-a-clean-installation

Please make sure to restart your computer before trying to re-install.

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